Privacy Policy

Effective Date: 26.09.2026

Welcome to xnnshop.cc. This Privacy Policy explains how XNN SHOP (“we”, “us”, or “our”) collects, uses, stores, and protects information when you access our Website or use our services.

1. Information We Collect Depending on how you use our Website, we may collect:

• Username and account information.
• Email address.
• Account and license identifiers.
• Order and transaction information.
• Payment status and transaction identifiers.
• IP address.
• Browser and operating-system information.
• Device and technical information.
• Website activity and diagnostic information.
• Information provided when contacting support.

We generally do not store complete payment-card information when payments are processed by third-party payment providers.

2. How We Use Your Information We may use collected information to:

• Provide purchased products and services.
• Process and manage orders.
• Authenticate users and licenses.
• Provide customer support.
• Prevent fraud and abuse.
• Protect the security of our Website and infrastructure.
• Investigate violations of our Terms.
• Detect malicious activity.
• Maintain and improve the Website.
• Comply with legal obligations.
• Respond to lawful requests from authorities.

3. Legal Basis for Processing Where applicable under data-protection law, we process personal information based on one or more of the following legal bases:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests.
• Consent, where required.
• Protection of our rights, users, and security.

4. Payment Providers Payments may be processed by third-party payment providers. These providers may collect and process payment information according to their own privacy policies and terms.

We generally do not receive or store full payment-card numbers when a third-party payment processor handles the transaction.

5. Discord and Third-Party Services If you communicate with us through Discord, email, or another third-party service, information shared through those platforms may also be processed by the relevant provider.

Third-party providers operate under their own privacy policies and terms.

6. Cookies and Similar Technologies Our Website may use cookies or similar technologies for authentication, security, maintaining sessions, remembering preferences, Website functionality, and analytics where applicable.

Where legally required, we will request appropriate consent before using non-essential cookies.

7. Data Security We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no online service can guarantee absolute security.

8. Data Retention We retain information for as long as reasonably necessary to provide our services, prevent fraud, resolve disputes, maintain business records, protect our Website, and comply with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Sharing We may share information with:

• Payment processors.
• Hosting and infrastructure providers.
• Security and anti-fraud providers.
• Service providers necessary to operate the Website.
• Professional advisers where necessary.
• Law enforcement or authorities where legally required or permitted.

We do not sell personal information merely for the purpose of selling it to third parties.

10. International Data Transfers Some service providers may process information outside your country or the European Economic Area. Where applicable, we will use legally recognized safeguards for international transfers of personal information.

11. Your Privacy Rights Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restriction of processing.
• Object to certain processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Submit a complaint to the relevant data-protection authority.

Some rights may be subject to legal exceptions.

12. Children's Privacy Our services are not intended for individuals below the applicable legal age to enter into contracts without required parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

13. Third-Party Websites Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

You should review the privacy policies of third-party services separately.

14. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be published on this page with an updated “Effective Date.”

15. Contact Us For privacy-related questions or requests, please contact us at:

• Email: xnnshop.cc@gmail.com
• Website: xnnshop.cc
• Discord Server: https://discord.gg/xnnshop