Refund Policy

Effective Date: 26.09.2026

This Refund Policy applies to digital products, software, licenses, subscriptions, keys, and other digital services purchased through xnnshop.cc.

1. General Refund Policy Because our products are primarily digital products that may be delivered immediately after purchase, XNN SHOP does not provide voluntary refunds simply because a customer changes their mind, no longer wants a product, or is dissatisfied with the intended use of a product.

Refunds are generally only provided when a purchased product is undeliverable and XNN SHOP is unable to provide the purchased product or a suitable replacement.

This policy does not remove or limit any mandatory consumer rights that apply under applicable law.

2. Undeliverable Products A refund may be provided when:

• The purchased product cannot be delivered to the customer.
• The failure to deliver is attributable to XNN SHOP.
• XNN SHOP is unable to provide the purchased product or a suitable replacement within a reasonable period.

Where appropriate, we may offer a replacement product or equivalent solution instead of a monetary refund.

3. Temporary Product Downtime Temporary downtime does not automatically qualify a purchase for a refund.

Products may temporarily become unavailable because of:

• Maintenance.
• Game updates.
• Anti-cheat updates.
• Third-party changes.
• Server issues.
• Security updates.
• Technical problems.
• Circumstances outside our reasonable control.

Where possible, we will attempt to restore functionality or provide an alternative solution.

4. Third-Party Bans Third-party bans, suspensions, restrictions, or account penalties do not automatically qualify for a refund.

Customers are responsible for understanding the rules and policies of the third-party service with which they choose to use our products.

XNN SHOP does not guarantee that third-party services will permit the use of our products or that accounts will remain unrestricted.

5. Customer-Side Issues Refunds are generally not provided for problems caused by the customer's own environment, including:

• Unsupported hardware or software.
• Incorrect installation or configuration.
• Failure to follow provided instructions.
• Customer modifications.
• Conflicts caused by third-party software.
• Antivirus or security software blocking files.
• Operating-system issues.
• Failure to meet stated product requirements.

Where possible, support may be provided to help resolve the issue.

6. Fraudulent or Abusive Refund Requests We reserve the right to investigate refund requests. Requests involving intentionally false information, fabricated evidence, fraudulent claims, payment abuse, or other deceptive conduct may be rejected where permitted by law.

7. Chargebacks and Payment Disputes Customers should contact XNN SHOP before initiating a payment dispute or chargeback regarding a purchase.

Fraudulent or abusive chargebacks may result in suspension or termination of associated accounts or licenses, where permitted by law.

Nothing in this section prevents you from exercising any rights you have under applicable law.

8. Statutory Consumer Rights Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived.

Where applicable, consumers may have statutory rights relating to digital content or digital services, including rights concerning conformity, defective digital content, or withdrawal.

Where applicable law provides a right to a refund or another remedy, that right remains unaffected by this policy.

9. Refund Requests If you believe your product is genuinely undeliverable, contact us with:

• Your order or transaction ID.
• The email address associated with the purchase.
• The product purchased.
• A description of the issue.
• Relevant evidence showing that the product could not be delivered.

We may request additional information reasonably necessary to investigate the request.

10. Refund Processing If a refund is approved, it will generally be issued through the original payment method where technically possible.

Processing times may depend on the payment provider and are outside our direct control.

11. Contact Us For refund requests, please contact us at:

• Email: xnnshop.cc@gmail.com
• Website: xnnshop.cc
• Discord Server: https://discord.gg/xnnshop